How Raisin works

Yes. Please bear in mind that we do not send any information documents by post. All information is available at www.raisin.com. Your product selections need to be made online. You will then receive the contractual documents to print out and sign – if required.

At Raisin, you can choose attractive deposit offers from European banks – online and from the comfort of your home. This is how it works:

1. Open a Raisin Account with Raisin Bank via www.raisin.com. To successfully open the account please complete the registration process online. Additionally, we will ask you to provide a copy of a valid Proof of Address and complete our videoidentification process. You will then receive your personal login details and will be able to transfer funds to your Raisin Account.
2. You will then be able to choose a deposit product from one of our partner banks in Raisin’s Online Banking System and submit the required documents. The opening of the deposit account as well as the transfer of funds to the partner bank occurs automatically. All important documents will be posted to your electronic mailbox in the Online Banking System.
3. At the end of the agreed term, the partner bank will transfer the funds including accrued interest (less withholding tax) back to your Raisin Account unless you choose to prolong your term deposit, which you can easily arrange in the Raisin Online Banking System. Please note that you will only be able to prolong your term deposit.

Please note that it usually takes around 5 business days to open the term deposit account after we have received the necessary documents along with the funds.

No. We would like to emphasize that at no point will Raisin make recommendations concerning specific products or partner banks. We do not know your personal and individual asset position nor the investment goals you are pursuing, and therefore we are in no position to provide such advice. We appreciate your understanding in this regard.

Raisin DS GmbH receives a commission from the partner banks. Part of this commission is passed on to Raisin Bank. These commissions enable Raisin and Raisin Bank to provide their services free of charge to you while continuously improving the quality of these services. We are not able to disclose details about these commissions.

The reference account, the bank account you specified during registration, is your normal current account (such as your salary account) held at a bank in your home country. This reference account is the only account that you can use in combination with your Raisin Account (both for incoming and outgoing payments). Transfers made from other accounts than the reference account will be rejected and automatically after 30 days send back to the originating account.

The Raisin Account is a current account accruing no interest at Raisin Bank, serving as your central online transaction account. When you select a deposit we will debit your Raisin Account and credit the respective amount to your Deposit Account.

Deposit Accounts are accounts which accrue interest held with one of our partner banks. For each deposit product you choose, a new Deposit Account is opened with the respective partner bank. After creating the Deposit Account, the amount you wish to deposit will automatically be transferred from your Raisin Account. At maturity, you then have three options: you may either prolong the deposit, select an alternative deposit product, or the money will be automatically transferred back to your Raisin Account. Please note, that if you take no action, upon maturity, the amount deposited including interest (less withholding taxes if applicable) will be returned to your Raisin Account. There is no automatic rollover.

No, currently Raisin and its partner banks do not offer yearly payment of interest to the Raisin Account. We are currently in intensive negotiations with other partner banks. As soon as new deposit products become available to you, we will inform you immediately on our website and via our newsletter.

The maximum investment amount may vary for each partner bank and each term deposit. Please note that some partner banks limit the maximum amount of funds that can be deposited. This is usually the maximum amount covered by the respective national deposit guarantee scheme (usually EUR 100,000 -or the equivalent in the national currency- ). In such cases, it is not possible to exceed this amount irrespective of the term and the number of term deposits. Precise details can be found on the relevant product information sheet.

Your term deposit is held at the relevant partner bank with whom you enter into a term deposit contract. This contract is sent to your electronic mailbox in the Raisin Online Banking System as soon as the partner bank has opened the account.

The conditions for the term deposit can be found in the respective product information sheet, as well as in the terms & conditions of the respective partner bank.

Additionally, you will need to agree to the terms & conditions of Raisin DS GmbH and Raisin Bank AG.

A term deposit (also known as time deposit, fixed term deposit, fixed-rate savings account or fixed-rate bond) is an investment product which allows a one-time investment of a fixed sum for a fixed term at a fixed interest rate – all of which are determined at the beginning.

For a term deposit, both the repayment of the investment as well as interest payments are contractually guaranteed because neither the investment nor the interest payment are subject to price risk or interest rate risk.

As long as the term deposit is made in EUR, there will be no exchange rate risk if your savings are made in EUR. An exchange rate risk might only occur if a term deposit is made in a different currency to Euros.

An insolvency risk of the bank remains, but this risk will be protected by the respective national deposit guarantee scheme.

Normally, you cannot access funds invested in your term deposit prior to maturity. However, Raisin also has products available that allow for early termination without any penalty fee – please note that in the case of an early termination, the interest rate might be reduced or could be excluded altogether (made void or cancelled).

Another advantage is the guaranteed interest you will receive on the term deposit, especially when comparing it to an overnight account. For an overnight account, a variable interest rate applies. For a term deposit, the pre-agreed interest rate remains unchanged for the entire term.

In addition, you benefit from the fact that all services provided by Raisin are free of charge. There are no fees for opening an account nor for maintaining the account. Furthermore, we bear all the costs incurred for international EUR transfers from your Raisin Account to the term deposit account as well as the charges for transferring funds from the term deposit account to the Raisin Account upon maturity. Only in exceptional cases, such as currency exchanges, may additional costs be incurred. Details can be found in the terms & conditions.

The term of your chosen deposit starts once we have received all the required documents from you, the funds have been transferred to your term deposit account, and the partner bank has credited your term deposit.

Since the documents are dispatched abroad, the opening of a term deposit may require a few days. Once the term deposit account has been successfully opened, you will be informed via ‘My Deposits’ and via the confirmation of the term deposit. You will also receive a notification via email indicating that you can now access the relevant documents.

This is your decision, the next step depends entirely on what you decide is best for your particular situation. At maturity you can decide whether the funds will be credited to your Raisin Account or whether they should be reinvested for a further term, in which case the same term length and the interest rate valid at that time will be applicable.

At maturity and upon retransfer of funds from your term deposit, you will receive a statement of the final account balance from the partner bank as a PDF document in your electronic mailbox in the Online Banking System.

Of course, you are free to choose another term deposit at maturity and re-invest your funds. Further information about the term deposits of our partner banks is available on our website as well as in our Online Banking System.

Interest payments will be credited to your Raisin Account. At maturity the deposit balance including interest and, if applicable, less deductible withholding tax, will be credited to your personal Raisin Account at Raisin Bank.