Contact us

How can we help you?

Transferring money

Find out how to transfer money to your Raisin UK account and what error messages mean.

Is my money safe?

Your money is always safe with Raisin UK. Find out more about FSCS and our deposit-protection schemes.

Accessibility and support

Information about how Raisin UK can support accessibility requirements, as well as other tips and resources.

Banking guides

From AER to APR, our helpful guides will help you understand everything you need to know about banking.

Using Raisin UK

Information about how to open and manage different types of accounts, renew a Fixed Rate Bond, and more.

Refer a friend

Like the way we do things? Recommend Raisin UK to a friend and you could both receive a £100 bonus.

The information provided here is for informational and educational purposes only and does not constitute financial advice. Please consult with a licensed financial adviser or professional before making any financial decisions. Your financial situation is unique, and the information provided may not be suitable for your specific circumstances. We are not liable for any financial decisions or actions you take based on this information.

FAQs

Not found what you’re looking for? Search our Frequently Asked Questions.

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How to reach us

Our Customer Services team is on hand to help with any queries or comments you may have. If you’re a registered customer, the most secure way to contact us is by logging into your Raisin UK Account and sending a secure message, but you can also get in touch using the following methods.

By email:
help@raisin.com

By phone:
If you need to contact us, please consider sending an email or secure message from your Raisin UK Account.
0161 388 2399
Monday to Friday (excl. Bank Holidays)
8:30 am to 4:30 pm
Calls will be charged at local rates from most UK phones

Important: due to anti-spam measures, we're unable to take calls from withheld or unknown numbers. Please make sure you call using the number registered on your Raisin UK account, and that your number is not withheld.

By letter:
Raisin UK
Cobden House
12-16 Mosley Street
Manchester
M2 3AQ

Please be aware that Raisin acts as a financial intermediary. We cannot provide financial advice or recommendations on the savings accounts featured on Raisin UK.

Als Pionier für Spar-, Investment- und Altersvorsorgeprodukte ermöglichen wir Privatkunden einen unkomplizierten Zugang zu globalen Einlagen- und Kapitalmärkten – ein Vorteil, der auch Finanzinstitute stärkt.

All interest rates displayed are Annual Equivalent Rates (AER), unless otherwise explicitly indicated. The AER illustrates what the interest rate would be if interest was paid and compounded once a year. This allows individuals to compare more easily what return they can expect from their savings over time.
Raisin UK is a trading name of Raisin Platforms Limited which is authorised and regulated by the Financial Conduct Authority (FRNs 813894 and 978619). Raisin Platforms Limited is registered in England and Wales, No 11075085. Registered office: Cobden House, 12-16 Mosley Street, Manchester M2 3AQ, United Kingdom. The information on this website does not constitute financial advice, always do your own research to ensure it's right for your specific circumstances. Tax treatment depends on the individual circumstances of each customer and may be subject to change in the future.