What's New at Raisin UK - Updates and Improvements

Raisin’s account statements offer an innovative, convenient way to monitor your savings. Get a comprehensive overview of your savings accounts with our partner banks, including details of transactions such as interest payments and tax deductions. Statements can be downloaded anytime as PDFs, individually generated for each account, whether it's an easy access savings account or fixed rate bond.

Key features at a glance:

• Overview of transactions: Transactions displayed chronologically.
• Date selection: Generate statements for specific periods.
• Aggregated values: Detailed transaction breakdown and summary of key figures for your chosen period.

Stay informed about your savings with push notifications from the Raisin app. Whether you're saving with a demand or fixed-term deposit, app users now receive immediate transaction notifications directly to their mobile devices.

Notifications include:

• Opening of savings accounts
• Payouts from any savings account
• Renewals of fixed-term deposits
• Terminations of savings accounts
• Cancellations of fixed-term deposit opening requests

Push notifications help you stay informed about your Raisin Account activities, ensuring you always know what's happening and allowing you to easily contact us with any questions.

Here are some of the new additions we've made to improve the Raisin UK App.

Password recovery via Email

Forgot your Raisin UK password? You can now reset it in just a few easy steps. All you need is access to your email and a valid verification code. In the past, this process required contact with our customer service and a physical letter, but it is now fully digital.

Here’s how it works:

1. Visit the login page and select “Forgotten your Password?”

2. Enter your email address

3. Open the email and click on the password reset link

4. Enter the verification code sent to your mobile device

5. Set a new password

If the verification code is entered incorrectly three times in a row, password recovery will be temporarily locked. The procedure can be attempted again after 15 minutes.

At Raisin UK, we're constantly working to make accounts more secure for our savers. That’s why we have upgraded our existing two-factor authentication process by introducing regular mTAN verification code checks.

A verification code is a one-time password sent via text message to authenticate online transactions or banking activities. It serves as a security measure to prevent unauthorised access to your account.

With the new process, we will send you a text message with a verification code every 180 days upon your next login. The message will be sent automatically to the mobile number listed in your account. You will need to enter the verification code when logging in to your Raisin UK account.