Our customer service - here to help you!

The customer service team at Raisin is happy to respond to any questions and comments you might have and can be reached by email at service@raisin.com. You can also use the contact form available in the Online Banking System.

We are happy to answer any questions about our company and can provide information about our partner banks’ savings products. Please note, however, that at no point do we provide any personal recommendations or information relating to an investment decision for a specific term deposit.

How you can reach us

We will respond to your enquiry as quickly as possible.

P.O. Box

P.O. Box 13 01 51
13601 Berlin

We are proud that the vast majority of our customers are very satisfied with the service provided by Raisin. In case you are not completely satisfied, please contact us immediately so that we can find a solution with you. Further information about our complaint management can be found here