Contact
Our Customer Service – here to help you!
We are happy to respond to any questions and comments that you might have. We can be reached by using the contact form available in the Online Banking System.
You can also contact us via email or mail.
P.O. Box
Raisin
P.O. Box 13 01 51
13601 Berlin
Germany
These contact details are for .COM customers only.
If you have an account on any other platforms, please use the details that can be found on the respective platform's website - or contact us directly via message in your user account.
We are happy to answer any questions about our company and can provide information about our partner banks’ savings products. Please note, however, that at no point do we provide any personal recommendations or information relating to an investment decision for a specific term deposit.
We are proud that the vast majority of our customers are very satisfied with the service provided by Raisin. In case you are not completely satisfied, please contact us immediately so that we can find a solution with you. Further information about our complaint management can be found here.