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If you have a concern that requires formal review, please email us at complaints.us@raisin.com.
Your complaint will be reviewed by a dedicated specialist who will work to understand the issue and provide a timely response. We may contact you for additional information to help resolve your concern as quickly as possible.
We appreciate the opportunity to address your feedback.
Answers to frequently asked questions
How does Raisin work?
Raisin is a free financial platform that gives you access to exclusive high-yield savings rates from a network of 100+ trusted banks and credit unions, allowing you manage all your savings in one place.
Once you create your free account, you can easily open and fund multiple CDs and high-yield savings accounts with as little as $1. Your Raisin dashboard lets you seamlessly move money between products as rates change, allowing you to skip the hassle of opening separate accounts and managing multiple passwords across various banks. It’s a simple way to maximize your returns while keeping your funds protected.
It’s a simple way to maximize your returns while keeping your funds protected.
Is Raisin a bank?
Raisin is not a bank or a credit union. We are a free financial platform that gives you access to exclusive high-yield savings accounts and CDs from 100+ trusted banks and credit unions — all managed through a single, secure login.
This centralized experience keeps your data protected in one place while you move money seamlessly across our network of FDIC- and NCUA-insured partners. Your funds stay with the institutions you select, while we provide the high-level security that keeps your account access safe.
How are my deposits protected?
Your deposits are always held by our partner banks or credit unions, not by Raisin. This means your money is eligible for pass-through deposit insurance from the Federal Deposit Insurance Corporation (FDIC) or the National Credit Union Administration (NCUA). This insurance protects deposits up to $250,000 per depositor, per institution, in the event of failure of an insured institution. To learn more about pass-through deposit insurance, click here.
Because Raisin works with over 100 partner institutions, you can easily spread your savings across multiple accounts to access $10M+ in total coverage†, all managed through your single, secure Raisin login.
What types of products are available through Raisin?
Your Raisin login offers you access to savings accounts and certificates of deposit (CDs) offered by a nationwide network of banks and credit unions. These products include:
- High-Yield Savings Accounts (HYSA): Earn highly competitive interest rates with the ultimate flexibility. These work just like traditional savings accounts, allowing you to deposit or withdraw funds at any time, but offer much higher returns.
- Money Market Deposit Accounts (MMDA): Similar to a high-yield savings account, an MMDA offers maximum flexibility for your money while earning a top-tier, variable interest rate.
- No-Penalty CDs: Lock in a competitive rate for a fixed term, but keep the option to make a full withdrawal early without paying a penalty. Terms and conditions may vary by product, so please see specific product terms for more details.
- Fixed-Term CDs: Secure a guaranteed, predictable return. You lock in a fixed rate for a specific amount of time. In contrast to No-Penalty CDs, withdrawing your funds before the term ends will typically result in an early withdrawal penalty. See specific product terms for more details.
- Callable CDs: Lock in a fixed rate that is typically higher than standard CDs. The trade-off is that the issuing bank has the option to "call" (end) the CD before its maturity date. If this happens, you receive your full original deposit plus all the interest you've earned up to that exact date, with no penalties.
How do I move money in and out of Raisin?
You have the freedom to manage your funds anytime through your Raisin dashboard, with most transfers settling in 1 – 2 business days.
While your dashboard provides constant access, withdrawal rules vary by product — from flexible, anytime access for savings accounts to fixed terms for CDs (see individual product terms for details).
For more information on transactions and transaction timelines, please click here.
If Raisin is free to use, how do you make money?
Raisin does not charge platform or maintenance fees, and we never take a cut of the interest you earn. Instead, our partner banks and credit unions compensate us for the technology and support we provide to host their products. This allows you to access top rates while helping financial institutions connect with savers they may not have been able to reach before.
Learn more about how Raisin works here.
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Als Pionier für Spar-, Investment- und Altersvorsorgeprodukte ermöglichen wir Privatkunden einen unkomplizierten Zugang zu globalen Einlagen- und Kapitalmärkten – ein Vorteil, der auch Finanzinstitute stärkt.
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The Raisin name and logo are trademarks of Raisin SE. All other trademarks, logos, marks, and brand names are the property of their respective owners.
*APY means Annual Percentage Yield. APY is accurate as of May 13, 2026. Interest rate and APY may change after initial deposit depending on the terms of the specific product selected. Minimum opening deposit is $1.00.
Raisin is not an FDIC-insured bank, and FDIC deposit insurance only covers the failure of an insured bank.
Raisin is not an NCUA-insured credit union. NCUA deposit insurance only covers the failure of an insured credit union.
Raisin does not hold any customer funds. Customer funds are held in various custodial deposit accounts. Each customer authorizes the Custodial Bank to hold the customer’s funds in such accounts, in a custodial capacity, in order to effectuate the customer’s deposits to and withdrawals from the various bank and credit union products that the customer requests through Raisin.com. The Custodial Bank does not establish the terms of the bank or credit union products and provides no advice to customers about bank or credit union products offered by the applicable bank or credit union through Raisin.com. Each customer also authorizes the Service Bank to move funds among the various banks and credit unions at the customer’s request. First International Bank & Trust (FIBT), Member FDIC, is the Service Bank. Bell Bank and Starion Bank, each Member FDIC, are the Custodial Banks.
†Based on $250,000 in FDIC or NCUA insurance coverage per insurable category of ownership at each partner bank or credit union on the Raisin platform (each a "Product Bank"), when aggregated with all other deposits held by you at such Product Bank and in the same insurable category. Deposits made through Raisin will be eligible to receive deposit insurance from the FDIC or the NCUA (each a "Deposit Insurer") in accordance with and up to the maximum amount permitted by law at each Product Bank. Raisin is not a bank or credit union and does not hold any customer funds. Funds are held at FDIC-insured banks and NCUA-insured credit unions. Deposit insurance covers the failure of an insured bank or credit union. Certain conditions must be satisfied for pass through deposit insurance coverage to apply. Customers may choose to deposit funds with identically registered accounts at different Product Banks on the Raisin platform to be eligible for Deposit Insurer coverage up to $10 million for individual accounts and $20 million for joint accounts when at least 40 Product Banks are utilized. Please be aware, however, that any deposits you have at a Product Bank, whether through the Raisin platform or outside the Raisin platform, that you may hold in the same capacity (such as in an individual capacity or joint capacity) count toward the applicable Deposit Insurer's deposit insurance maximum amount, and any such amounts that you hold in the same capacity at a Product Bank that exceed the maximum insurance coverage by the applicable Deposit Insurer will not be insured. For more information on FDIC deposit insurance, please see here. For more information on the NCUA share insurance fund, please see here. You are solely responsible for monitoring the amount of funds you have on deposit at each a Product Bank, whether through the Raisin platform or outside the Raisin platform, to confirm that the deposits you hold in the same capacity at each Product Bank do not exceed the maximum deposit insurance coverage provided by the applicable Deposit Insurer.